Poor Communication in Malaysian Construction Industry

Foh, Siew Hui (2020) Poor Communication in Malaysian Construction Industry. Final Year Project (Bachelor), Tunku Abdul Rahman University College.

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Abstract

Poor communication has been explained in the context as ineffective, deficient and lack communication process of project information which should be avoided in construction industry (Gamil and Rahman 2018). It deemed as one of the underlying drivers of failure to accomplish a project’s scope, schedule, budget or customer satisfaction objectives (Gido, Clements and Baker 2017). This research examines the impacts caused by poor communication, factors affecting communication, communication methods used and also explore the causative relationship between poor communication and construction issues. To achieve the research objectives, a purposive sample of construction stakeholders were invited to participate in a closed-end questionnaire with five-points likert scale and sent out via Email and face-to-face hand in. The data collected was analyzed by using both Excel and SPSS for preliminary analysis e.g. normality test, descriptive analysis e.g. RII ranking and inferential analysis i.e. linear regression analysis. The findings found that conflict as the most significant impacts caused by poor communication; communication skill as the most influential factor towards communication; electronic communication as the most frequent used method in the industry; there is a significant positive relationship between poor communication and construction issues.