A Study on Technology Acceptance Model (TAM) in the Adoption of Smart Building Technologies (SBTs) in Malaysia

Low, Ee Cheng (2024) A Study on Technology Acceptance Model (TAM) in the Adoption of Smart Building Technologies (SBTs) in Malaysia. Final Year Project (Bachelor), Tunku Abdul Rahman University of Management and Technology.

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Abstract

The construction industry helps economically in the country to construct a building that provides a roof for us. However, it increases energy consumption and wastage. To address this issue, the construction of smart buildings will help but its adoption is still low in Malaysia. This may be due to the public being hesitant to accept as they lack knowledge regarding this smart building. Thus, the purpose of this study is to investigate the adoption of smart buildings using the Technology Acceptance Model (TAM) in order to find a solution to the acceptance of the smart buildings. Its objective is to evaluate the factors influencing the adoption of smart buildings. It also aims to study the relationship between the factors affecting the adoption using the TAM model. The study uses survey data collection method which is questionnaire survey and correlational methods to analyse the data collected. This survey is designed based on a standardised questionnaire presented by Davis which has a reliability coefficient of 0.88. The questionnaire (N=728) is distributed to targeted respondents in Selangor and Kuala Lumpur and the sample includes 384 responses which are sufficient based on Krejcie and Morgan Table (1970). Statistical Package for Social Science (SPSS) is used to analyse the data collected. The results revealed that all the relationships between the factors in the model are significant. Results analysed are tabulated and further discussed reflecting the factors influencing the adoption of smart building. Based on the research findings, the highest ranked factor is Perceived Usefulness followed by Perceived Enjoyment, Computer Self Efficacy, Output Quality, Perceived Ease of Use, Computer Playfulness, Result Demonstrability, Perception of External Control, Job Relevance, Image, Subjective Norm, and the lowest ranked is Computer Anxiety. Lastly, recap of this research is done based on the result analysed from the questionnaire survey. Additionally, recommendations are also provided in order to improve the findings of research in the future. It also includes research limitations like many people tend to answer the questions unrealistic or do not complete the questionnaire. In conclusion, all the factors based on TAM including Perceived Usefulness, Perceived Enjoyment, Computer Self Efficacy, Output Quality, Perceived Ease of Use, Computer Playfulness, Result Demonstrability, Perception of External Control, Job Relevance, Image, Subjective Norm, and Computer Anxiety. have impacts on the adoption of smart buildings.