Integrated Food Ordering System - Merchant Side

Chong, Xin Yi (2024) Integrated Food Ordering System - Merchant Side. Final Year Project (Bachelor), Tunku Abdul Rahman University of Management and Technology.

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Abstract

This project introduces an integrated online food ordering system tailored for the Food and Beverage (F&B) industry. By leveraging technology, it streamlines ordering and payment processes, providing customers with swift, error-free experiences for both in-house dining and online orders. This not only caters to the modern demand for speed and convenience but also mitigates potential errors in manual order-taking. For F&B businesses, particularly SMEs, the system offers a competitive edge through digital transformation. It enhances visibility, customer loyalty, and ultimately, the long-term profitability and sustainability of the business. The emphasis on speed and convenience aligns with contemporary customer preferences, leading to increased revenue and customer retention. Moreover, by incorporating online ordering options, businesses can tap into a broader audience base, including those who may not have visited the establishment otherwise. Operational costs, a significant concern for F&B businesses, are addressed through innovative solutions. The system optimises food order management, leading to improved table turnover times and reduced labour costs. Additionally, digital menus eliminate the need for frequent and costly print updates. Throughout the project, the team encountered technical intricacies, project management challenges, and team dynamic issues. Agile methodologies, regular stand-up meetings, and robust project management tools were pivotal in overcoming these hurdles. This project journey provided profound insights into the intricacies and rewards of real-world development. The fusion of technical proficiency, effective project management, and cohesive teamwork proved instrumental. Moving forward, a commitment to continuous learning, adaptability, and transparent communication will serve as a solid foundation for future projects in the ever-evolving landscape of technology and project development.