Simulation of Queuing System for Restaurant Using Arena Software

Sia, Yen Jun (2024) Simulation of Queuing System for Restaurant Using Arena Software. Final Year Project (Bachelor), Tunku Abdul Rahman University of Management and Technology.

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Abstract

Optimizing queuing systems is critical for ensuring customer satisfaction and effective operations in food businesses. Lengthy wait times during dinner hours remain a significant problem, leading to decline revenue and customer dissatisfaction. Traditional optimization approaches are inadequate for addressing evolving industry needs. Therefore new methods are required to improve restaurant queuing systems that take into account variables such as customer arrival, wait times, and resource utilization. The primary objective of this study is to investigate and improve average wait times, food processing waiting time, and resource utilization in order to maximize the performance of a queuing system in restaurant settings. To enhance the simulation model, data is collected and analyzed using an input analyzer, starting with a base model that has two servers and four workers. Three scenarios are created for testing. Scenario 1 proposes additional staff while maintaining the current number of servers, whereas Scenario 2 suggests employing 3 servers alongside 4 staff members. In Scenario 3, the proposal 3 servers with 5 staff members. Through simulation studies, Scenario 1 emerges as the most suitable option for the restaurant to implement. It shows enhanced performance indicators such as shorter average wait time, shorter food processing and better resource utilization. The study highlights the effectiveness of simulation-based methods for improving the performance of queuing systems and provides restaurant managers with useful information on how to improve both customer satisfaction and operational efficiency. Keywords: Queuing system, Simulation, Arena Software, Optimization, Performance Evaluation, Resource Utilization