Online Clinic Appointment System with E-Consultation

Lee, Yuen Hui (2024) Online Clinic Appointment System with E-Consultation. Final Year Project (Bachelor), Tunku Abdul Rahman University of Management and Technology.

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Abstract

The project emerged to address ongoing challenges in Malaysia’s traditional healthcare system, including long waiting times and limited accessibility. It seeks to significantly contribute to the ongoing digital transformation in healthcare by introducing a modern, efficient and patient-centric platform. Key goals include online appointment scheduling, virtual consultations and streamlined patient record management. The scope of the project includes the development of a comprehensive online clinic booking system including 10 modules for user accounts, staff maintenance, booking, online consultation, payment etc. Patients can schedule appointments, participate in virtual consultations and seamlessly access medical records, designed to optimize care and overcome geographic barriers. The project uses a spiral model for software development that ensures precise requirements capture, adaptive adjustments, and incremental releases that allow for continuous improvement. Development tools include Apache NetBeans IDE 16, HTML5, CSS, JavaScript and PHP, supported by phpMyAdmin for the database. Integration of external services such as Agora API and PayPal payment gateway enhances the functionality of the platform. During testing, projects undergo functional, integration, and security assessments to ensure reliability and overall functionality. The results show significant progress, particularly in streamlining medical processes through virtual consultations, reducing the need for in-person visits. However, potential weaknesses come from reliance on external services, therefore, maintenance and user adoption factors such as digital literacy need to be constantly considered. Overall, the project effectively meets its objectives and marks a significant step forward in the modernization of healthcare services in Malaysia. While acknowledging areas for improvement, particularly in managing external dependencies and ensuring universal user accessibility, the project makes a meaningful contribution to the ongoing development of the healthcare industry