A Study on How ISO 9000 QMS Improves Quality, Cost & Delivery

Ong, Choong Meng (2011) A Study on How ISO 9000 QMS Improves Quality, Cost & Delivery. Final Year Project (Other), Tunku Abdul Rahman University College.

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Abstract

The application of Quality Management System (QMS) in manufacturing company has become a norm in the industry to enhance the quality, cost and delivery. QMS required inspection to be carried out to ensure the product meets specified purchase requirement and provide quality products to customer. However, one of the most daunting aspects of an ISO 9000 QMS is the amount of money, time and paperwork required for registration. A company can intend to produce a poor quality product and providing it does so consistently and with the proper documentation can put an ISO 9000 stamp on it without considering whether the quality of the product is within the acceptable range. Thus, the aim of this study is to develop an inspection workflow for collaborative manufacturing in a paper box manufacturing company and also to study how ISO 9000 QMS could improves the quality, cost and delivery of the paper boxes. Throughout the whole period of investigation and case study in the factory, various methods were used to record and analyse the flow pattern of the production line and also the management of the company. Basically, comparisons of the company before and after ISO 9000 accreditation were made to show the significant differences. In these comparisons, the cost is affected by the materials and labours, quality is affected by the feedback from customers and the numbers of defective products and waste disposed, and the delivery is affected by the working environment, communication between workers, absenteeism, stock availability and the condition of the machines. The results of this study proved that the implementation of ISO 9000 in the company has indeed improved the quality, cost and delivery.