Residents’ Satisfaction with Facilities and Maintenance in a Service Apartment Case Study: Sunway Velocity V Residence 3

 




 

Yow, Seng Poh (2018) Residents’ Satisfaction with Facilities and Maintenance in a Service Apartment Case Study: Sunway Velocity V Residence 3. Final Year Project (Bachelor), Tunku Abdul Rahman University College.

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Abstract

The main objective of this research is to obtain information regarding about the satisfaction of the residents in a specific condominium towards the maintenance of the building and facilities as the resident’s satisfaction is important due to it contributes to a person’s quality of life. It usually develops based on factors such as availability of amenities and facilities social support and other related factors. It is important to evaluate the satisfaction of the residents as it will put business above competitors within the industry. In order to achieve a huge amount of satisfaction from the residents that resides in the condominium, it is vital to understand the needs and the satisfaction of the residents and make improvements towards the existing performance. In the beginning, Literature Review is being carried out to understand the basic requirements for building performance and from there, the facilities and the maintenance inside the building are being identified is studied. The mixed method approach had been used for the dissertation in order to obtain information on the satisfaction of the residents in Sunway Velocity V Residence 3. This research had shown that the residents in Sunway Velocity V Residence 3 are quite satisfied with the overall facilities and maintenance provided except few areas such as the reading room should be provided with better chairs, improvement needed on the security team’s performance and also on the landscape. This shows that this research provides an understanding on the relationship between the residents’ satisfaction level, facilities being provided and the building maintenance.

Item Type: Final Year Project
Subjects: Technology > Building construction
Faculties: Faculty of Built Environment > Bachelor of Estate Management (Honours)
Depositing User: Library Staff
Date Deposited: 10 Oct 2018 06:38
Last Modified: 04 Apr 2022 09:23
URI: https://eprints.tarc.edu.my/id/eprint/249