Smart City Development in Kuala Lumpur: Unveiling Citizen Perspectives on the Concepts, Benefits and Challenges

Tan, Wei Yee (2026) Smart City Development in Kuala Lumpur: Unveiling Citizen Perspectives on the Concepts, Benefits and Challenges. Final Year Project (Bachelor), Tunku Abdul Rahman University of Management and Technology.

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Abstract

The rapid development of smart city initiatives has positioned Kuala Lumpur at the forefront of urban transformation, raising important questions about how citizens perceive the application of the smart city concept, the extent to which smart technologies benefit their daily lives, and the barriers that limit broader engagement. Previous studies have often emphasized the technological potential of smart cities in improving mobility, economic activity, and quality of life. However, these studies have been limited by a lack of attention to inclusivity and citizen participation, leaving gaps in understanding how residents themselves experience and respond to such initiatives. To address these gaps, this study employed a quantitative approach using an online survey of Kuala Lumpur residents. Reliability testing and descriptive statistical analysis were conducted to examine perceptions of experience, benefits, and barriers, with the findings directly aligned to three research objectives. Results show that citizens generally view smart city applications positively, particularly in terms of enhanced convenience, improved connectivity, and greater access to digital services. At the same time, significant barriers remain, including digital divide, limited awareness of smart initiatives, and insufficient opportunities for citizen involvement in planning and governance. The findings suggest that while Kuala Lumpur residents acknowledge the benefits of smart technologies, the success of smart city development depends on addressing accessibility and inclusivity. This study contributes to the discourse on urban transformation by highlighting the importance of citizen-centered policies and offering practical insights for guiding Kuala Lumpur’s transition toward a sustainable and equitable smart city model