Formulating a Risk Management Policy to Support Governance and Operational Control for Golden Top Security Door Sdn. Bhd.

Lau, Chun Wei (2026) Formulating a Risk Management Policy to Support Governance and Operational Control for Golden Top Security Door Sdn. Bhd. Masters thesis, Tunku Abdul Rahman University of Management and Technology.

Text 14 Lau Chun Wei.pdf Restricted to Registered users only Download (2MB)

Abstract

This study aims to develop a tailored Risk Management and Internal Control (RMIC) framework for Golden Top Security Door Sdn. Bhd., a Malaysian Small and Medium Enterprise (SME) transitioning into a mid-sized industrial manufacturer. Through a structured operational analysis, the research identifies critical vulnerabilities stemming from the organisation’s highly centralised leadership and its historical reliance on informal, undocumented procedures. Five primary risks were evaluated: executive keyperson dependency, inadequate standard operating procedures (SOPs), supply chain material wastage, occupational safety exposure, and brand dilution across the expanding dealer network. To mitigate these vulnerabilities, the study proposes a practical governance architecture incorporating a Delegation of Authority (DoA) matrix, the Three Lines of Defence model, ERP-integrated performance metrics, and stringent Service Level Agreements (SLAs). The findings conclude that formalising internal controls is not merely a regulatory compliance exercise but a vital strategic enabler. By shifting from a reactive, founder-led management style to a proactive, data-driven governance environment, the proposed framework empowers the organisation to alleviate operational bottlenecks, preserve capital, and confidently sustain its regional expansion while actively safeguarding its workforce and brand equity.